My research examines investigations, fraud, security, cybercrime, and emerging technologies, with an emphasis on translating scholarly findings into practical applications. My work has received research grant funding and has been presented at national and international academic and professional conferences.
Research & Publications
Can a Company’s Poor Customer Service Be a Security Risk?
Journal of Applied Security Research, 2025
This study used artificial intelligence and machine learning to examine Airbnb customer-service data and explore how service failures can create personal and financial security risks.
AI, Customer Service & Security
Artificial Intelligence & Security
Using Social Media to Gather Security Intelligence
ASIS Foundation, 2021
Supported by the ASIS Foundation, this research used artificial intelligence to analyze social-media data for security intelligence, identifying risks including hacking, harassment, and illegal activity in the home-sharing and ride-sharing sectors.
Read an Article from ASIS Security Management Magazine, featuring this publication →
Background Checks: The Theories Behind the Process
Security Journal, 2021
An examination of the theories behind employee background checks and their role in helping organizations identify risk, prevent misconduct, and make informed hiring decisions.